• DOTAN CASTRO

Even Managing High-Pressure Situations Requires the Right Type of Questions


What does predict better performance (safe landing) of flight crews during emergency situations?


"Captains who asked open-ended questions — “How do you assess the situation?”; “What options do you see?”; “What do you suggest?” — came up with better solutions than captains who asked simple yes or no questions."


For more great questions in a more relaxed situations....


Reference

https://hbr.org/2019/12/what-aircraft-crews-know-about-managing-high-pressure-situations?