Evidence-Based Approach​​

Recent listening studies showed that listening and inclusive leadership increase psychological safety.

Psychological safety in teams increases creativity, learning, and performance (on various measures).

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Listening, Inclusive Leadership and Psychological Safety

Research

If you are still suspicious or just curious, you'll find below theoretical and empirical evidence on the power of listening, inclusive leadership, and psychological safety.

Listening is associated with and likely cause of desired organizational outcomes in numerous areas, including job performance, leadership , quality of relationships, job knowledge, job attitudes, and well being.

Kluger, A. N., & Itzchakov, G. (2022). The power of listening at work. Annual Review of Organizational Psychology and Organizational Behavior, 9.

 

Talking and emphasizing achievements in work-related conversations makes people look less attentive and supportive. Subsequently, conversation partners are less interested in future interactions.

Martin, S. R., Harrison, S. H., Hoopes, C., Schroeder, J., & Belmi, P. R. (2022). Talking shop: An exploration of how talking about work affects our initial interactions. Organizational Behavior and Human Decision Processes, 168, 104104.‏

The perceptions of listening quality are inherently dyadic

Kluger, A. N., Malloy, T. E., Pery, S., Itzchakov, G., Castro, D. R., Lipetz, L., Sela, Y., Turjeman-Levi, Y., Lehmann, M., New, M., & Borut, L. (in press). Dyadic Listening in Teams: Social Relations Model. Applied Psychology: An International Review.

Listening increases psychological safety (for most)

Castro, D. R., Kluger, A. N., & Itzchakov, G. (2016). Does avoidance‐attachment style attenuate the benefits of being listened to?. European Journal of Social Psychology, 46(6), 762-775.

Listening increases the speaker's creativity via sense of psychological safety

Castro, D. R., Anseel, F., Kluger, A. N., Lloyd, K. J., & Turjeman-Levi, Y. (2018). Mere listening effect on creativity and the mediating role of psychological safety. Psychology of Aesthetics, Creativity, and the Arts.

Most of the things you should know about psychological safety

Edmondson, A. C., & Lei, Z. (2014). Psychological safety: The history, renaissance, and future of an interpersonal construct. Annu. Rev. Organ. Psychol. Organ. Behav., 1(1), 23-43.

You may lose more from not asking sensitive questions than what you gain from being overly sensitive

Hart, Einav and VanEpps, Eric and Schweitzer, Maurice E., I Didn’t Want to Offend You: The Cost of Avoiding Sensitive Questions (June 24, 2019). Available at SSRN: https://ssrn.com/abstract=3437468 or http://dx.doi.org/10.2139/ssrn.3437468

The power of listening in changing the mind!

Itzchakov, G., Kluger, A. N., & Castro, D. R. (2017). I am aware of my inconsistencies but can tolerate them: The effect of high quality listening on speakers’ attitude ambivalence. Personality and Social Psychology Bulletin, 43(1), 105-120.

 

Hirak, R., Peng, A. C., Carmeli, A., & Schaubroeck, J. M. (2012). Linking leader inclusiveness to work unit performance: The importance of psychological safety and learning from failures. The Leadership Quarterly, 23(1), 107-117.

Van Quaquebeke, N., & Felps, W. (2018). Respectful inquiry: A motivational account of leading through asking questions and listening. Academy of Management Review, 43(1), 5-27.

The predictors of team performance may surprise you... see it here

Woolley, A. W., Chabris, C. F., Pentland, A., Hashmi, N., & Malone, T. W. (2010). Evidence for a collective intelligence factor in the performance of human groups. science, 330(6004), 686-688.