Because research showed how high-quality listening facilitates constructive conversations and how listening can help speakers feel more open and gain insights when conveying empathy, understanding, and support.
It's important - it's even more important these days.
Taken from SPSP blog. For more reading:
For this source of wisdom:
Itzchakov, G., Weinstein, N., Legate, N., & Amar, M. (2020). Can high quality listening predict lower speakers' prejudiced attitudes?. Journal of experimental social psychology, 91, 104022.
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