There is no right way to use the Let's Talk pack. Yet, there are some relevant behaviors you may want to try for better listening that

can create a meaningful and honest conversation. 

You can also start a listening session with a short video or other cool content. Look here for relevant ideas.

Last, choose the right questions for your team.

Your role as a manager​

  • Truly listen – do not interrupt, be focused 

  • Provide safe environment to voice

  • Be open for the topics that are discussed

    • Be prepared to learn new things

    • Be ready to hear uncomfortable topics

  • Respect the employee point of view- even (especially) if you do not fully agree - try to understand

Personal.jpg

Team conversation​ - Option 1

Choose the relevant cards before the conversation.

Shuffle and place the pile of cards face down.

Each player selects a card from the pile in turn. Each player can answer the question him/herself, or ask anyone in the room to answer it. If a player chooses to direct the question to someone else, s/he’ll pick another card afterwards and answer the question him/herself.

Team conversation​ - Option 2

Choose the relevant cards before the conversation.

Shuffle and place the pile of cards face down.

Each player takes two cards. S/hedecides which question s/he answers and which question s/he will address to another player.

1:1 conversation​ - Option 1

Choose the relevant timing (quarterly meeting for example)

Choose the relevant cards for your purpose

Place the pile of cards face down.

Ask the employee to pick a card at random and discuss the question.

Take the time.

Listen actively, ask questions, try to understand and develop a conversation.

1:1 conversation​ - Option 2

Choose the relevant timing (quarterly meeting for example)

Choose the relevant cards for your purpose

Place the pile of cards face up.

Ask the employee to pick a card s/he wishes to discuss with you.

Take the time.

Listen actively, ask questions, try to understand and develop a conversation.