There is no right way to use the Let's Talk pack. Yet, there are some relevant behaviors you may want to try for better listening that
can create a meaningful and honest conversation.
You can also start a listening session with a short video or other cool content. Look here for relevant ideas.
Last, choose the right questions for your team.
Your role as a manager
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Truly listen – do not interrupt, be focused
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Provide safe environment to voice
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Be open for the topics that are discussed
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Be prepared to learn new things
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Be ready to hear uncomfortable topics
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Respect the employee point of view- even (especially) if you do not fully agree - try to understand
Team conversation - Option 1
Choose the relevant cards before the conversation.
Shuffle and place the pile of cards face down.
Each player selects a card from the pile in turn. Each player can answer the question him/herself, or ask anyone in the room to answer it. If a player chooses to direct the question to someone else, s/he’ll pick another card afterwards and answer the question him/herself.
Team conversation - Option 2
Choose the relevant cards before the conversation.
Shuffle and place the pile of cards face down.
Each player takes two cards. S/hedecides which question s/he answers and which question s/he will address to another player.
1:1 conversation - Option 1
Choose the relevant timing (quarterly meeting for example)
Choose the relevant cards for your purpose
Place the pile of cards face down.
Ask the employee to pick a card at random and discuss the question.
Take the time.
Listen actively, ask questions, try to understand and develop a conversation.
1:1 conversation - Option 2
Choose the relevant timing (quarterly meeting for example)
Choose the relevant cards for your purpose
Place the pile of cards face up.
Ask the employee to pick a card s/he wishes to discuss with you.
Take the time.
Listen actively, ask questions, try to understand and develop a conversation.