Listening, Inclusive Leadership and Psychological Safety

Research

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If you are still suspicious or just curious, you'll find below theoretical and empirical evidence on the power of listening, inclusive leadership, and psychological safety.

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A comprehensive and integrative research on listening at work.

Yip, J., & Fisher, C. M. (2022). Listening in organizations: A synthesis and future agenda. Academy of Management Annals, 16(2), 657-679.

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Listening is associated with and likely cause of desired organizational outcomes in numerous areas, including job performance, leadership , quality of relationships, job knowledge, job attitudes, and well being.

Kluger, A. N., & Itzchakov, G. (2022). The power of listening at work. Annual Review of Organizational Psychology and Organizational Behavior, 9.

 

Talking and emphasizing achievements in work-related conversations makes people look less attentive and supportive. Subsequently, conversation partners are less interested in future interactions.

Martin, S. R., Harrison, S. H., Hoopes, C., Schroeder, J., & Belmi, P. R. (2022). Talking shop: An exploration of how talking about work affects our initial interactions. Organizational Behavior and Human Decision Processes, 168, 104104.‏

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The perceptions of listening quality are inherently dyadic

Kluger, A. N., Malloy, T. E., Pery, S., Itzchakov, G., Castro, D. R., Lipetz, L., Sela, Y., Turjeman-Levi, Y., Lehmann, M., New, M., & Borut, L. (in press). Dyadic Listening in Teams: Social Relations Model. Applied Psychology: An International Review.

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Listening increases psychological safety (for most)

Castro, D. R., Kluger, A. N., & Itzchakov, G. (2016). Does avoidance‐attachment style attenuate the benefits of being listened to?. European Journal of Social Psychology, 46(6), 762-775.

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Listening increases the speaker's creativity via sense of psychological safety

Castro, D. R., Anseel, F., Kluger, A. N., Lloyd, K. J., & Turjeman-Levi, Y. (2018). Mere listening effect on creativity and the mediating role of psychological safety. Psychology of Aesthetics, Creativity, and the Arts.

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Most of the things you should know about psychological safety

Edmondson, A. C., & Lei, Z. (2014). Psychological safety: The history, renaissance, and future of an interpersonal construct. Annu. Rev. Organ. Psychol. Organ. Behav., 1(1), 23-43.

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You may lose more from not asking sensitive questions than what you gain from being overly sensitive

Hart, Einav and VanEpps, Eric and Schweitzer, Maurice E., I Didn’t Want to Offend You: The Cost of Avoiding Sensitive Questions (June 24, 2019). Available at SSRN: https://ssrn.com/abstract=3437468 or http://dx.doi.org/10.2139/ssrn.3437468

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The power of listening in changing the mind!

Itzchakov, G., Kluger, A. N., & Castro, D. R. (2017). I am aware of my inconsistencies but can tolerate them: The effect of high quality listening on speakers’ attitude ambivalence. Personality and Social Psychology Bulletin, 43(1), 105-120.

 

Hirak, R., Peng, A. C., Carmeli, A., & Schaubroeck, J. M. (2012). Linking leader inclusiveness to work unit performance: The importance of psychological safety and learning from failures. The Leadership Quarterly, 23(1), 107-117.

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Van Quaquebeke, N., & Felps, W. (2018). Respectful inquiry: A motivational account of leading through asking questions and listening. Academy of Management Review, 43(1), 5-27.

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The predictors of team performance may surprise you... see it here

Woolley, A. W., Chabris, C. F., Pentland, A., Hashmi, N., & Malone, T. W. (2010). Evidence for a collective intelligence factor in the performance of human groups. science, 330(6004), 686-688.

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